Version: 1.2
Last updated: 1 August 2026
Effective date: 15 September 2026
These Booking Terms & Conditions (“Booking Terms”) apply when you make a booking through the Shorely Ibiza mobile apps operated by SHORELY LTD (Shorely™, trading as Shorely Ibiza) (“Shorely”). You must accept these Booking Terms before payment is taken.
Bookings are not made on the website. The website hosts these terms for reference and for links from the app.
1. Booking model
- SHORELY LTD acts as commercial agent for the Spanish venue.
- The contract for the service is between you and the venue.
- Bookings and payments are completed in the Shorely mobile apps only.
- Depending on the venue, a booking may involve a deposit or prepayment, a booking fee, or nothing to pay at all. What applies is shown before you book.
- Where commission applies between Shorely and the venue, it is accounted for in the venue payout and is not a separate guest line item unless disclosed at checkout.
2. Information before payment
Before you pay, the app will show (as applicable):
- Total price including fees and taxes shown at checkout
- Identity of the service provider (the venue)
- Characteristics of the booking (what, when, party size)
- The cancellation / refund policy that applies to that booking
- Acknowledgement that placing the booking creates a binding contract
3. Fees and payments
- Booking fee — a platform fee retained by Shorely, charged only where it is shown for that booking before you book.
- Saved card — some bookings ask you to save a payment card without charging it, for example where the venue charges for late cancellations or no-shows, or under section 6.1. It is charged only for a fee shown at checkout.
- Deposit / prepayment — amounts collected toward the venue service, as shown for the resource.
- Cancellation / no-show fees — charged under the venue policy shown at checkout, when applicable.
- Payments are processed by Stripe. Shorely does not store full card numbers.
4. Right of withdrawal
EU consumer law gives consumers a 14-day right of withdrawal for many distance contracts. That right is excluded for contracts for leisure and catering services that are supplied on a specific date or during a specific period — which is what you book through Shorely: a table, sunbed, daybed, bed, cabana, VIP area, or dated experience, reserved for a stated date and time.
The exclusion is set out in Article 16(l) of the Consumer Rights Directive (2011/83/EU) and, in Spain, in article 103(l) of the consumer code (Real Decreto Legislativo 1/2007). It applies whether you book tomorrow or six months ahead — it depends on the nature of the service, not on how far in advance you book.
What governs your cancellation instead: the cancellation policy shown for your specific booking, which you accept at checkout and which is set out in section 5 below. That policy is the whole of your right to cancel and be refunded, alongside your non-excludable rights if the service is not supplied as described.
Ferry tickets are passenger transport and sit outside the Consumer Rights Directive altogether (Article 3(3)(k)). Ferry cancellations are governed by the operator’s fare conditions shown before you pay.
5. Cancellation and refunds
Each booking shows a specific cancellation policy (resolved from seasonal, resource, area, or venue rules, or Shorely’s default). Typical presets include:
| Preset | Free cancel until | After window / no-show |
|---|---|---|
| Flexible | 24 hours before | €0 late fee (unless otherwise set) |
| Moderate | 48 hours before | Venue-set € per guest (if configured) |
| Strict | 72 hours before | Full prepay forfeit / no refund |
| Custom | As stated for that booking | As stated for that booking |
- Shorely enforces the policy shown for your booking (including charging a cancellation fee via Stripe when applicable).
- Valid refunds are returned to the original payment method within approximately 5–10 business days.
- After the free-cancel window, Shorely’s earned booking fee is generally non-refundable on guest-initiated cancels, unless the venue cancels or fails to deliver.
6. No-shows
A no-show is a booking you do not attend and do not cancel in the app before your booking time. If you do not attend, no refund is due unless the policy shown for that booking provides one. No-show fees may apply as shown at checkout.
6.1 Repeated no-shows
Venues hold tables, beds and areas for Shorely bookings and turn other guests away to do so. To keep that fair, we keep a record of no-shows on your account. A no-show is recorded only when the venue or Shorely confirms you did not attend. Cancelling in the app, even late, is never recorded as a no-show.
| No-shows in the last 12 months | What happens |
|---|---|
| 1 | We send you a reminder. Nothing changes. |
| 2 | For your next bookings we ask you to save a payment card, even when there is nothing to pay. We do not charge it unless a cancellation or no-show fee shown at checkout applies. |
| 3 | We pause your ability to make new bookings for 6 months from your latest no-show. You can still use the app, and bookings already confirmed are not affected. |
- Each no-show counts for 12 months from the date it was recorded, then no longer counts.
- We tell you in the app each time a no-show is recorded, and before a pause starts.
- If you think a no-show was recorded by mistake, or you missed a booking for reasons outside your control, contact support@shorelyibiza.app. If we agree, we will remove it and lift any pause it caused.
- We may change these thresholds. Changes apply only to no-shows recorded after the updated terms take effect, and we will tell you in the app before they do.
7. Venue cancellations
If the venue cancels a confirmed booking, you receive a full refund including applicable fees. Shorely will attempt to notify you as soon as practicable.
8. Disputes with venues
Disputes about service quality are between you and the venue. Shorely may assist as a mediator but is not a party to that dispute and is not liable for venue conduct, without prejudice to mandatory consumer rights.
9. Contact
Booking support: support@shorelyibiza.app
Privacy: privacy@shorelyibiza.app
Company: SHORELY LTD · 15894717 · 128 City Road, London, EC1V 2NX