Version: 1.0
Last updated: 15 September 2026
Effective date: 15 September 2026
These Badge Prize Terms (“Prize Terms”) apply to every prize and prize draw attached to a badge in the Shorely Ibiza app. They form part of our Terms of Service (“Terms”), and words defined in the Terms have the same meaning here. By claiming a prize, you agree to these Prize Terms.
1. Who runs badge prizes
Badge prizes are run by SHORELY LTD (brand Shorely™, trading as Shorely Ibiza) (“Shorely”, “we”, “us”), Company No. 15894717, 128 City Road, London, United Kingdom, EC1V 2NX.
Each prize is supplied by the brand named on the badge (the “Brand”). The badge shows the Brand, the prize, how the prize is given out, and how it reaches you.
Apple and Google are not sponsors of badge prizes and are not involved in running them.
2. Eligibility
- You need a Shorely account. You must be 18 or over to have one, as set out in our Terms.
- Prizes from alcohol brands are only for guests aged 18 or over. The Brand or we may ask for proof of age before handing over or posting an alcohol prize, and may hold the prize back until it is given.
- Shorely staff can’t enter prize draws. Staff of a Brand can’t enter draws for that Brand’s prizes.
- You may use only one account. Entries and claims made through more than one account held by the same person don’t count.
If we find that a winner or a guest claiming a prize wasn’t eligible, we may cancel the win or the claim.
3. How a badge unlocks
A badge unlocks when you do what it asks: visiting, checking in at, or booking the places in the Brand’s collection, as shown on the badge. The App records the unlock on your account, with the date and time.
4. Two kinds of prize
- A prize for everyone who unlocks the badge, while stock lasts. Every guest who unlocks the badge can claim one until the stock runs out. Prizes go to guests as they claim them, so unlocking the badge doesn’t hold one for you.
- A prize draw. Everyone who has unlocked the badge by the draw date and time is entered, and winners are chosen at random.
The badge shows which kind of prize it carries.
5. Prize draws
- You are entered automatically when you unlock the badge. You get one entry per account, however many times you visit, check in or book.
- The draw date and time are shown on the badge. Everyone who has unlocked the badge by then is entered.
- Winners are chosen at random by our system from all entries. Nobody at Shorely or the Brand chooses them.
- The number of winners is shown on the badge. The draw runs automatically shortly after the draw time.
- We tell winners by push notification, in-app notification, and email.
6. Claiming a prize
You claim a prize in the App, within the claim window shown on the prize. The window starts when you unlock the badge or, for a prize draw, when the draw is made. It is usually 30 days.
When you claim, you choose a size where the prize comes in sizes and, if the prize is posted, give your delivery details. Before you claim, the App tells you who will see those details.
If you don’t claim a prize within the claim window, you lose it. A draw prize that isn’t claimed in time is not drawn again.
7. Getting your prize
The prize shows how it reaches you. There are three ways:
- Collect it from the Brand. The App gives you a collection code starting “PR-”. Show it at the place named on the prize, and the Brand checks the code and hands over your prize.
- Posted by the Brand. The Brand posts the prize to the address you give.
- Posted by Shorely. We post the prize to the address you give, from stock the Brand leaves with us.
Delivery is free to you. Prizes are posted only to the address you give when you claim, so please check it carefully. We and the Brand aren’t responsible for a prize that doesn’t arrive because the address was wrong or incomplete.
We tell you by push notification, in-app notification, and email when your prize is posted, when it is delivered, and if your claim is cancelled, with the reason.
8. About the prizes
- There is no cash alternative to a prize.
- Prizes are personal to you. You can’t transfer or sell a prize, or the right to claim one.
- If a prize becomes unavailable, we or the Brand may replace it with a prize of equal or greater value.
- Pictures of prizes are for illustration.
9. Responsibility and liability
The Brand is responsible for its prize, including its quality and safety. Where the Brand posts the prize, the Brand is also responsible for posting it. Where we post the prize, we are responsible for posting it to the address you give.
Our liability to you in connection with badge prizes is limited as set out in the Limitation of liability section of our Terms. Nothing in these Prize Terms affects your statutory rights.
10. Your personal data
When you claim a prize, we use the details you give only to get the prize to you. What goes to the Brand, what goes to our courier, and how long we keep your delivery details are explained in the Badge prizes section of our Privacy Policy.
11. Fair play
We may refuse or cancel a claim, or cancel a draw entry or a win, where we reasonably believe it involves abuse of badges or prizes, including:
- using more than one account, or accounts set up to collect extra entries or prizes
- fake check-ins
- using automated tools, or interfering with how the App records visits, check-ins or bookings
- otherwise breaking these Prize Terms or our Terms
If we cancel a claim, we tell you the reason. If you think we have got it wrong, please contact us at support@shorelyibiza.app.
12. Changes to these terms
We may update these Prize Terms from time to time. The “Last updated” date at the top will change when we do. Changes don’t affect a prize you have already claimed or won, or a prize draw already shown in the App, unless the law requires otherwise.
13. Governing law and complaints
These Prize Terms form part of our Terms. The governing law, and how to raise a complaint, are as set out in the Governing law and disputes section of our Terms.
14. Contact
Questions about badge prizes:
support@shorelyibiza.app
Privacy requests:
privacy@shorelyibiza.app